This is a podcast episode titled, Competition Will Fuel AI Transformation. The summary for this episode is: <h3>Episode Summary</h3><p><br></p><p>In this episode, Ted Shelton and Markus Zirn discuss insights into how businesses can leverage automation and AI to improve processes. They delve into real-world applications, use cases, and challenges in implementing these technologies. Ted explains the necessity of adopting a growth mindset to fully embrace and make the most of AI and automation tools. Ted shares his top 5 strategies for how businesses can foster the acceptance and appropriate use of these new technologies among employees.</p><p><br></p><h3>Timestamps:</h3><p><br></p><p>*(00:00) Episode Start</p><p><br></p><p>*(03:26) How AI and Automation are connected</p><p><br></p><p>*(08:00) The new era of disruption and AI transformations</p><p><br></p><p>*(13:46) Early applications and use cases in operationalizing AI and automation</p><p><br></p><p>*(20:02) What Generative AI can impact when it comes to customer experience</p><p><br></p><p>*(28:28) Revolutionizing customer interactions with AI's declarative process shift</p><p><br></p><p>*(31:28) Challenges in adopting AI and breaking old mindsets</p><p><br></p><p>*(36:01) Democratizing AI and low-code philosophy</p><p><br></p><p>*(38:10) Ted's 5 pieces of advice for adopting AI</p><p><br></p><p>*(41:08) Today's Takeaway</p><p><br></p><p>*(42:40) Technological transformations and its impact on the workplace</p><p><br></p><h3>Episode Key Takeaways</h3><p><br></p><ul><li><strong>AI and automation are interconnected:</strong> As you begin to adopt AI into your business, understanding the intrinsic link with automation is paramount. Automation organizes data for AI models and applies those insights to your processes.</li></ul><p><br></p><ul><li><strong>The real driver of AI-driven transformation is your competition:</strong> the ease of access to AI now means competitors have access to the same technology - which is driving a new type of urgency with executive teams.</li></ul><p><br></p><ul><li><strong>The winners and losers in AI will be decided in three domains. </strong>How quickly and successfully companies can harness AI to improve efficiency, experiences, and innovation will decide whether they come out ahead or fall behind in this new era.</li></ul><p><br></p><ul><li><strong>Generative AI will make companies more proactive with their customers: </strong>Cost economics of interacting with customers and proactive customer support are changing, which will ultimately create more value for customers.</li></ul><p><br></p><ul><li><strong>The process mindset is key in the AI era:</strong> Integrating AI into business processes is key, and keeping a process mindset (systems thinking) is even more important. Although interactions with AI mimic human interactions, there must be a practical approach for effective deployment and utilization, mirroring how we collaborate with human colleagues.</li></ul><p><br></p><ul><li><strong>‘Dynamic and disposable code’ is the future:</strong> Ted highlights the emerging concept of ‘dynamic and disposable code’, which breaks away from traditional coding methods. It relies on machines generating code in real-time based on described outcomes, revolutionizing the way humans and machines work together.</li></ul><h3><br></h3><h3><br></h3>